FAQ

Can I test a download?

If you would like to test and see if your computer can handle our video format please download the file below:

What is your refund policy?

Due to the digital nature of our products it is very easy for someone to make a copy of our videos and then request a refund.  There is no tangible good to actually be returned (even DVDs can be copied) thus making it easy for a customer to simply copy our product and then request their money back.  Because of this, we have a no refund policy.

In the event you cannot get a download to work, a file seems corrupt or some other problem we have technical support to help you work through the issue.  If you still cannot get the product to work after receiving technical support, we may issue a refund at our discretion.

For technical support please send an email with your order number to webmaster@turkishwrestling.com and we will help you with the issue.

The File is Broken

All files have been tested and are in working order.  What may have happened to your file, however, is the download may have corrupted it or it may not have completed properly.  Depending on your internet connection downloads can take anywhere from 30 seconds to an hour or more.  Please allow the appropriate amount of time for your download to complete entirely. If you try to open the file prematurely it will not play and will appear corrupt.

I don’t have a Paypal Account, how can I make a purchase?

You DO NOT need a Paypal account to make a purchase through Paypal.  You can simple process the transaction as a guest through Paypal and use a valid credit card.  Paypal will run the transaction and you credit card will be billed.  There is no additional cost for you to use Paypal.  We, the seller, incur all transaction fees associated with Paypal.

I Cannot Play the Downloaded File

If you are having trouble playing your download you may not have the correct software installed on your computer.  Please try downloading and installing the following video player:

http://www.videolan.org/vlc/index.html

My Order Completed but I did not get an Email

If your order completed and you did not get an email there is a chance that it was caught in your spam or junk filter or just hasn’t sent yet.  If you still cannot find your email you can view your order by going to https://www.turkishwrestling.com/my-account/view-order/. Login to your account that you created at checkout and you should see your order(s) with the download links if applicable.

No comments yet.

Leave a Reply